Privacy Policy
1. Introduction
This Privacy Policy explains how IVCOMM collects, uses, and protects personal information when you interact with our website or request our services.
2. Information We Collect
We collect personal details that you voluntarily provide when you contact us for a quote or service inquiry. This includes communication initiated via phone calls, WhatsApp messages, or email. Information collected may include your phone number, email address, and specific physical property details required to provide an accurate security assessment.
3. How We Use Your Information
Your contact and property details are used strictly to consult, quote, design, and install customised security systems. We use your information to facilitate direct, straight-talking communication without the use of contact forms or call centres. After installation, your contact details are securely retained to provide ongoing maintenance and customer support.
4. Data Sharing and Third Parties
IVCOMM operates as an owner-run business with a strict "no subcontractors" policy for our installations. We do not sell, trade, or hand off your personal information or property details to outside franchises, third-party call centres, or unauthorized third parties. When a job requires a second pair of hands, it is handled by someone personally trusted by the owner, ensuring your security and privacy are maintained.
5. Contact Us
If you have any questions regarding your privacy or how we handle your data, you can contact IVCOMM directly at +27 82 776 7919 or via email at info@ivcomm.co.za.